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The URA aims to provide a helpful and efficient service in the handling of public enquiries, requests and complaints. The target response times we aim to achieve are as follows:
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Standard Response Time |
Maximum Response Time
(for complicated cases) |
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Enquiries |
Within 1 working day |
Within 5 working days |
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Requests |
Within 5 working days |
Within 14 working days |
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Complaints |
Within 14 working days |
Within 30 working days |
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In case we cannot give immediate replies to the public enquiries, requests and complaints, we will issue an interim reply within two working days for acknowledgement. |
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| Last Update at :
17/05/2005 |
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