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About URA |
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Vision & Mission |
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Board & Committees |
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Public Accountability |
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Working with the
Community |
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Performance Pledge |
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Organisation Structure |
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Corporate Information |
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Strategy & Planning |
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Urban Renewal Strategy |
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Corporate Plan |
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4Rs Approach |
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Redevelopment |
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Rehabilitation |
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We Can Help! |
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Building Rehabilitation
Materials Incentive Scheme |
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Building Rehabilitation
Loan Scheme |
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Third Party Risks
Insurance Subsidy |
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Better Mortgage Loan Scheme |
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Projects |
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Rehabilitation Links |
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Comments & Enquiries |
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FAQ |
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Revitalisation |
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pReservation |
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All Projects By Districts |
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Compensation & Re-housing |
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Acquisition Policy |
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Re-housing & Ex-gratia
Payment Policies |
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Maintenance Cost
Reimbursement Scheme |
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FAQ |
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News & Notices |
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News |
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Notices |
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Community Activities |
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FAQ |
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Enter the Apple |
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URA Activities |
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URA Zoom |
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4Rs Game |
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The URA aims to provide a helpful and efficient service in the handling of public enquiries, requests and complaints. The target response times we aim to achieve are as follows:
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Standard Response Time |
Maximum Response Time
(for complicated cases) |
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Enquiries |
Within 1 working day |
Within 5 working days |
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Requests |
Within 5 working days |
Within 14 working days |
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Complaints |
Within 14 working days |
Within 30 working days |
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In case we cannot give immediate replies to the public enquiries, requests and complaints, we will issue an interim reply within two working days for acknowledgement. |
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| Last Update at :
17/05/2005 |
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