Contact Us
Performance Pledge for handling enquiries & requests/complaints
The URA aims to provide a helpful and efficient service in the handing of public enquiries, requests and complaints. The target response times we aim to achieve are as follows:
| Maximum Response Time | |
| Enquiries & Requests | Within 14 working days |
| Complaints | Within 30 working days |
You are welcome to send us any inquiries or comments via the following ways.
Telephone Hotline
General Public Enquiries: 2588 2333
Integrated Building Maintenance Assistance Schemes: 3188 1188
Accessibility Statement
Some webpages of this website adopts web accessibility design. Should you have any enquiries or comments on its accessibility, please contact us by phone or email.
- Telephone number : 2588 2333
- Email address : inquiry@mail1.ura.org.hk