Awards and Recognitions

In our ongoing commitment to improving living conditions in older districts, the Urban Renewal Authority launched a business operation remodelling project. This significant operational transformation—involving process streamlining, team reorganisation, and digitalisation—prepared our teams for a new, more effective way of working.

Adopting a human-centric '3H' (Head, Heart, Hands) approach, the training nurtured adaptive mindsets and skillsets, and strengthened collaboration. By equipping our workforce with greater resilience and agility, we reinforce our capacity to support the community in the vital work of building upkeep and create a better quality living environment for the people of Hong Kong.

In our ongoing commitment to improving living conditions in older districts, the Urban Renewal Authority launched a business operation remodelling project. This significant operational transformation—involving process streamlining, team reorganisation, and digitalisation—prepared our teams for a new, more effective way of working.

Adopting a human-centric '3H' (Head, Heart, Hands) approach, the training nurtured adaptive mindsets and skillsets, and strengthened collaboration. By equipping our workforce with greater resilience and agility, we reinforce our capacity to support the community in the vital work of building upkeep and create a better quality living environment for the people of Hong Kong.

The Urban Renewal Authority (URA) was the first time to take on the sole responsibility of managing the application and vetting processes for the Starter Homes Project – eResidence Tower 3, which required URA staff to equip with relevant knowledge, mindset and skills within a limited timeframe for the new roles. As such, a holistic project training programme was designed to upskill and reskill the project team, fostering a deep understanding of compliance, case management system, customer service, resilience, and team building, enabling the project works to be completed smoothly and effectively. This remarkable experience resulted in a positive outcome, delivering a win-win-win situation for the staff, URA and society.

In response to the social challenge of double aging of population and buildings in Hong Kong and in alignment with the organisation’s direction, the Urban Renewal Authority (URA) launched the training programme “Elderly-Friendly Environment Series”. Through diverse learning approach that encompassed of seminars, workshops and site visits covering various elderly-related topics, the training series enabled colleagues to increase their awareness and understanding, while also enhancing relevant knowledge and skills in building elderly-friendly environment.

The HR Insights with Analytics project at the Urban Renewal Authority (URA) centralized HR data onto a cloud-based platform, enabling data-driven decision-making. By migrating all employee data, implementing advanced analytics, and fostering ethical practices, URA aimed to optimize talent strategies. Effective communication strategies and stakeholder management ensured successful project delivery. Tangible outcomes included reduced overtime, improved retention efforts, and increased hiring process efficiency through dashboards. This transformation towards data-driven HR practices at URA led to enhanced decision-making, efficiency, and positive outcomes for the organization and its workforce.